Refund Policy

Subject to applicable mandatory provisions, digital subscriptions activated immediately are not refundable for a simple change of mind.

KAVVOON may grant a refund notably in the event of:

• double billing;
• a debit made after a valid cancellation;
• a subscription paid but not activated due to an error attributable to KAVVOON;
• significant and prolonged unavailability of the paid service;
• a legal obligation.

No refund is generally granted when:

• the user has not used their subscription;
• they have changed their mind;
• their listing was refused for breach of the rules;
• their account was suspended for fraud or abuse;
• their devices or connection are not compatible;
• the sought-after commercial transaction was not completed;
• they did not obtain the desired number of contacts.

Any request must be sent to [email protected] within 10 days of the disputed billing.

The request must contain:

• the name;
• the account email address;
• the payment date;
• the amount;
• the transaction reference;
• the reason;
• available supporting documents.

KAVVOON examines the request within a reasonable period.

An accepted refund is made, to the extent possible, to the payment method used for the order.

Bank processing times do not depend on KAVVOON.